1. Refund Eligibility
1.1. eTicket Hub is committed to providing excellent customer service. We understand that circumstances may change, and you may need to request a refund for your eTicket purchase.
1.2. Refund eligibility may vary depending on the event and the policies of event organisers. We will make every effort to clearly communicate the refund eligibility for each event on our website.
2. General Refund Policy
2.1. Refund requests for events must be submitted directly to the respective event organisers. eTicket Hub facilitates the sale of tickets but does not process refunds for events.
2.2. Refund policies for each event are determined by the event organisers and may vary. Please refer to the event details and the event organiser’s refund policy for specific information.
3. Event-Specific Refund Policies
3.1. Some events may have specific refund policies set by the event organisers. These policies will be communicated to you during the ticket purchasing process and will override this general policy when applicable.
4. Contacting Event Organisers
4.1. To request a refund or inquire about the refund process, please contact the event organisers directly. Their contact information should be available on the event listing or on your ticket confirmation.
5. Contact Information
5.1. If you have any general questions or need assistance related to the use of eTicket Hub, please contact our customer support team at app@etickethub.uk.
6. Changes to this Policy
6.1. eTicket Hub reserves the right to update or modify this Refunds Policy at any time. Any changes will be posted on our website, and the “Last Updated” date at the beginning of the policy will be revised accordingly.